Support Services
Will you help us set it up?
Of course! Enquiry Mate for Trainers comes delivered as a fully supported project package, so you don't have to be a computer expert to make it happen in your business.
A typical implementation support package might include:
- On-site installation support
- Assistance in configuring the package for your business
- Up to 4 hours consulting work to convert your existing data
- Up to 2 full days of staff training
We provide unlimited support by phone or on-line meeting as long as the license is current.
Can you convert our existing data?
We offer data conversion as an optional service, at a fixed price, as part of the implementation package. We can convert from other student record systems, customised database systems or even spreadsheets and text files. Every conversion is different, so we assess the viability and cost of conversion on an individual basis.
Is the product regularly updated?
The annual license renewal fee funds our support commitment and product development. New features are constantly driven by client requests and needs, the many VET quality standards, the requirements of funding bodies, and by non-training industry regulations. We plan 3-4 major releases per year, but updating to the latest version is optional so you can decide when to update or not update at all. Regulation and reporting changes may force you to implement an update, however.
Our product Release Notes provide details of recent enhancements.
Can the product be customised?
Additional support services, enhancements and interfaces are available at very competitive consulting rates. If this work adds value to our core product, we may charge a reduced rate or not charge for it at all.
 Pricing information for Enquiry Mate for Trainers
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