Investigation Training Australia
“At ITA, we have been using EMT for nearly 3 years. At first we were hesitant to spend the money (being a small & new RTO), however after a little research & once we started using it, realised it was worth every single cent. It has allowed us to easily monitor all of our student enrolments, attendance, records etc, smoothly and with confidence.
EMT allows us to keep up with our numerous VETAB compliance requirements & evolves on a regular basis by contextualizing the program to suit our needs.
The technical support from First Strike has been fabulous. Online meetings for technical help and support, have enabled us to feel that the distance between our business in Castle Hill to First Strike’s in Newcastle is negligible. Martyn and Nicki have been great.
We use EMT all day every day and could not run our RTO without it.”
- Tracey McDonald, Executive General Manager
REACH for Training
“REACH for Training has been using Enquiry Mate since May 2006 and have found it to be so easy to use. This system has streamlined our business as it securely manages all our training operations in one simple-to-use database. I have saved time and resources due to the many training coordination facilities it has in one program.
Why use anything else?”
- Angela Connell-Holden, CEO
CATC Design College
“Enquiry Mate has allowed CATC to store and utilise all it's student related data in one central, easily accessible system. It has reduced the time to process student enrolments and other admin processes, including student payments; it is an effective and easy-to-use tool for marketing mail-outs; and it has aided us to “green” with its ability to email documentation, rather than printing and posting - this, in turn, has reduced admin time and cost.
One of the great things about Enquiry Mate is its ability to evolve to suit client and industry needs, the ability to customise it to suit your own needs, and that there is the option to give feedback and suggestions for future changes. Functions are added and updated and the use of the database continuously evolves for even better performance and function.”
- Rebecca Gross, Senior Marketing & Administration Executive
“TCA Partners Pty Ltd provides training, consulting and auditing in OH&S. We were looking for a system that could deal with the three facets of our business, a single package that could cope with the requirements of an RTO, whilst having the flexibility to incorporate consulting and auditing details. Enquiry Mate met these needs. It allows me to compare our training data with the other areas of our business and simplifies staff scheduling. It also means that all our client data is recorded in one place.
The technical support provided by First Strike has been great, especially when it came to incorporating the non-training elements of TCA into EMT. It is always good to talk to someone who is interested in providing the best service and open to evolving their product to met your needs.”
- Michele Shay, Administration Manager
Big Cat Pty Ltd
“This program has been a lifesaver for our business. It's exactly what we need to deliver a quality end-product to our customers. The program design is easy to use and methodical. It enables us to keep accurate records and comply with the many requirements of being an RTO.
The support from First Strike is always timely and professional. Martyn is always willing to share information about developments in the training industry.”
- Mr Noel O'Brien OAM, Managing Director
Investigation Training Australia
“As a Trainer, EMT keeps me in touch with each of the students and their progress. EMT has allowed our RTO to operate at a level of efficiency that streamlines many of the processes that many times can be doublehandled by internal staff. As a result EMT has made us a more efficient and effective team.”
- Wayne Harrison, Trainer
Institute of Counselling & Community Studies
“Institute of Counselling & Community Studies (ICCS) have been using EMT for over 2 years. ICCS were requiring a database to manage the significant interest in our courses, enrolments and attendance as well as compliance issues associated with being an RTO. EMT allows us to manage and track all of these events. ICCS have also recently begun using EMT for recording and monitoring our student payments.
ICCS have always found the technical support provided by First Strike second-to-none.”
- Phil Taylor, CEO
“We have been using the Enquiry Mate software since 2005. We have found it a very useful tool in terms of both the management of enrolments and the tracking of enquiry statistics. The reports are great and have really helped us in directing marketing efforts. Further to this, the team at First Strike have always been quick to make additions to the software to enable customisation for our organisation.”
- Marc Ratcliffe, Principal
Institute of Learning & Development Professionals
“EMT’s strength lies in its versatility, adaptability and excellent customer service.
We first contacted EMT for help in keeping track of RTO compliance. EMT support staff were patient, supportive and always ready to find a solution for any problem we encountered. The main advantage of using EMT – apart from the great value for money deal – was its portability.
We are now working with EMT to develop systems to manage the ILDP membership base as well as interactive data.
Thank you, Martyn and Nicki for being there for us.”
- Marie Dayton, National President
Health Services International
“Enquiry Mate has been used by our office since January 2008. We were looking for an easy to use program that saved time and kept all of our student records to the AQTF standards. Martyn made short work of changing over our outdated system to the EMT system and has been more that happy to provide the ongoing support that we have needed.”
- Raewyn Carter, Administration Manager
Queensland Training Services
“We have been using Enquiry Mate for Trainers since Mid 2009 to manage training enquiries, course management and AVETMISS reporting. Due to the nature of our business, we have quite complex arrangements of training courses, and many varied reporting requirements for both funded and unfunded training. Enquiry Mate for Trainers provides the facilities to create compliant AVETMISS reports at the click of a button, and has already implemented Quality Indicator reporting to it’s repertoire.
The support provided by First Strike Solutions is second to none, due to the fact that you are talking with the actual developers of the software, not just support staff. We cannot recommend Enquiry Mate for Trainers highly enough for Registered Training Organisations wanting a full training provider solution.””
- Ben O'Donoghue, IT Support & Administration
Australian Learning Group
“We shopped around for a student management system for some time - including reviewing the well know brands. Upon seeing Enquiry Mate, and how it had been based on a student system for TAFE enrolments, we knew it was best fit for a vocational training provider like us.
In the past 12 months we have had an excellent working relationship with the First Strike Solutions team to implement our system. They really support us each step of the way, and want the system to deliver as much value as possible for us. I highly recommend Enquiry Mate and invite any prospective buyers to contact me for a endorsement and referral.”
- Matthew Smith, Director
International Child Care College
“Enquiry Mate is a fantastic tool for maintaining and monitoring records as a student management system. We are a distance education training organisation which has students starting and completing courses throughout the year. The features of the Enquiry Mate program allow easy tracking of student progress, and by setting up reminder actions, the database actually tells us what to do and when to do it.
Martyn has put a lot of effort into listening to our needs and, as a result, has added specific functions to help us in our business. The support offered really helps, and makes us confident that as we grow, our Enquiry Mate system will grow with us. It’s a comprehensive system that is continually developing with new value-adding operations and actions, and enables us to compete with larger training organisations.”
- Kael Cooper, Business Development Manager
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